Privacy Notice


This privacy notice discloses the privacy practices for ( This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

I.         Information Collection, Use, and Sharing

Information that you submit: there are various methods used to collect information, some are provided by our account holders who enter patient, employee and therapist data and information from the Desktop version of TurboPT, another method is form submission from the website/portal. Form submission is the act of entering data into a form (text field, checkbox, list selections, etc.) and clicks either a save, update or submit button to send that data back to a server where it is stored for later use. Examples of form submission include:

How we use data submitted to us: We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Uses for the information you submit include:

We use non-personal information for:

II.         Your Access to and Control over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number found below or on our website:

III.         Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as patient information), that information is encrypted and transmitted to us in a secure way using SSL security. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or therapeutic services) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure data center located in the United States.

IV.         Registration

Public site registrations are prohibited on our portal. Provider, employee and patient access are determined by the account administrator of the client account. Only key information about users (such as name and email address) is used to create your portal account and may be used to contact you about potential issues or products/services on our site in which you have expressed interest.

V.         Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, Google Analytics). However, we have no access to or control over these cookies.

VI.         Analytics information

We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

VII.         Log file information

Log file information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, the number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.

VIII.         What happens in the event of a change of control

We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as patient names and email addresses and other patient information related to the Service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.

IX.         Instances where we are required to share your information

TurboPT will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security, quality or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of the TurboPT Portal, our Users (care providers or patients), or others; and (d) where HIPAA (Health Insurance Portability and Accountability Act) guidelines mandate.

X.         Sharing

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We may partner with another party to provide specific services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use the personally identifiable information except for the purpose of providing these services.

In addition to 3rd party services, we also provide your information to your care provider (therapist) and/or treatment facility for the purpose of:

Confidentiality of Health Information: Some of our users—such as healthcare providers— are subject to laws and regulations governing the use and disclosure of health information they create or receive. Included among them is the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Health Information Technology for Economic and Clinical Health of 2009 (“HITECH”), and the regulations adopted thereunder. When TurboPT stores, processes or transmits “individually identifiable health information” (as such term is defined by HIPAA) on behalf of a health care provider who has entered a Healthcare Provider User Agreement, we do so as its “business associate” (as also defined by HIPAA). Under this agreement, TurboPT is prohibited from using individually identifiable health information in a manner that the provider itself may not. TurboPT is required to, among other things, apply reasonable and appropriate measures to safeguard the confidentiality, integrity, and availability of individually identifiable health information we store and process on behalf of such providers. TurboPT is subject to laws and regulations governing the use and information of certain personal and health information, including HIPAA, when it operates as a business associate of a healthcare provider.

XI.         Minors under the age of 13

The TurboPT website is not intended for or designed to attract persons under the age of 13 (“child” or “children”). TurboPT does not knowingly collect personal information from children. If TurboPT learns that it has obtained personal information from a child, TurboPT will delete that information as soon as practicable. If your child has provided us with personal information without your consent, please contact TurboPT immediately.

Without limiting the above, the TurboPT web portal does allow persons above the age of 18 years—such as healthcare providers, parents, and guardians—to provide, share and store personal information about others, including minors and children. Any user providing, storing or submitting information on behalf of a child assumes full responsibility for the submission, use, and transmission of such information.

XII.         Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

XIII.         The United States only

Access to the TurboPT web portal is administered in the United States and is intended solely for users within the United States. You may not use the TurboPT website in any jurisdiction where accessing or using the TurboPT website would be illegal or unlawful. Any information that you submit to us while outside of the United States will be transferred to TurboPT systems that reside in the United States. You consent to this transfer when you use the TurbPT website. You also consent to the transfer and processing of any personal information by us or any of the other parties described in the sections above (in any country) for the purposes described in this Policy, or for any other specific purposes to which you consent. If you are located in a country other than the United States, you should be mindful that, at present, the laws of the United States and certain other countries have not been approved by the European Commission or privacy authorities in certain other countries as providing “adequate protection” for personal information within the meaning of the European Union Data Protection Directive or applicable laws of other countries.

XIV.         Surveys

Our site may ask to conduct a survey, participation in surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and email address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (800) 628-5844 or via email at


Last Modified: 7/13/2018